Faulty or Damaged Items (Money-Back Guarantee)
If your item is faulty or damaged during shipping transit, we’re sincerely sorry about that and will be happy to exchange or give you a full refund. Please make sure you contact us within 7 days of receiving the order so we can make things right for you quickly.
Please understand that all handmade products by nature may vary in colour/shape and have small imperfections which we don’t treat as “faulty” products. However, if for any reason you are not happy about a product you’ve received, you can still return the product to us at your own cost for a refund.
Email us (firstname.lastname@example.org) with some photos of the issue, description of the issue and your order number.
We will get back to you with instructions for the next steps.
Please note: Refunds can only be made to the same payment method used in the purchase of the original order.
Change of mind
If you have changed your mind and don’t want your items anymore, you can return your items to us within 30 days of receiving your order at your own cost. We can only refund items which are unused, in their original packaging (with all labels) and in a re-sellable condition.
Please note: you’ll be responsible for paying your return shipping costs. It’s highly recommended that you use a tracked shipping service, so you have proof of shipping to help us locate your item. Once we have received and checked your items we will issue you a refund.
Submit your return request to (email@example.com) with your order number and reason for returning. As a small independent business we really appreciate it if you could provide us your honest feedback about the returning product so we can grow and improve in the future.
We will send you our returns address. The return address varies depending on your location.
We’re happy to replace items if they are faulty or damaged during transit. Please contact us via email (firstname.lastname@example.org) within 7 days of receiving the order.